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Products Warranty

THESE STANDARD TERMS AND CONDITIONS SHALL APPLY TO ALL PURCHASE ORDERS FROM AND AFTER Jan. 2018, PURCHASES SUBJECT TO SIGNED DISTRIBUTOR AGREEMENT BETWEEN ALD AMAZE GMBH AND THE PURCHASER EXCLUDED.

ALD AMAZE GMBH does provide our customers with warranty service exchanges on manufacturer defective products within one-year warranty service period when purchased from ALD AMAZE GMBH

Below are guidelines for additional manufacturer warranty:

The “one-year Warranty” begins the day the package is received by the customer according to our tracking information, the customer is responsible for shipping items to ALD AMAZE GMBH, shipping cost incurred are non-refundable and/or creditable. Warranty service claims remain valid for 15 days, If not received within the time period, the claim will then be canceled.

THE PROCEDURE:
  • If you notice a manufacturer defect in a product, please click here for a link to submit a warranty service claim.
  • Invoice/order numbers must be provided.
  • All original packaging and its contents must be provided for Warranty Service.
  • Documentation of the manufacturer defect must be provided with photos or video prior to authorization of return.
  • Once approved for return, a return merchandise authorization (order) form will then be provided to you, which must be printed, signed, and included in your package. You will then receive information on how to ship it back to us. If no orderis initiated, the package will be returned to sender.
  • Returns will not be accepted if ANY of the requirements are not met.
  • Please ensure that the order number is clearly visible on the package. For safety and security reasons, any package without a clearly stated order number will be returned to sender.
  • Once we receive the item, we will test it for defects. All reported defects must be replicated by ALD AMAZE product specialists to be considered a manufacturer defect.
  • If no replicated manufacturer defect is found, we will notify you within 72 hours and the device will be sent back to you.
  • If a manufacturer defect is found, a same replacement device will be issued if item is in stock or store credit will be issued. NO REFUNDS WILL BE ISSUED. Due to manufacturer constraints, ALD AMAZE GMBH only accepts warranty service claims within warranty the one-year period.

OEM/ODM PRODUCTS

All ALD AMAZE GMBH OEM/ODM custom designed products come with one year limited warranty dated from purchase or subject to specified agreement statement.

Related accessories and software are not included in this warranty policy.

The products shall be under usage of normal condition or as recommended in the manual.

Exceptions:

The warranty is void and does not apply to bellowing terms:

* Product that has been modified by the user.
* Product that was not ordered directly from ALD AMAZE GMBH
* Product was not installed or maintained according to manual or specification accompanied.
* Product was subject to unusual physical or electrical stress, misuse, or negligence.
* Product defect was not related to ALD AMAZE product functionality, including third-party modifications.
* Operation voltage does not match products' specifications.
* Wiring in the wrong way and destroy the lights.
* Unusual condition such as unusual temperature or moisture, terrible environment.
* Other damages caused after receipt of product by user.

Above include but is not limited to: improper wiring, installation and non-approved operating environments such as temperature, humidity or voltage conditions, Also improper installation using components that are not approved or are not ALD manufactured products.

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